Frequently asked questions
What is the return policy?
We offer a 30-Day Glow Guarantee — if you're not completely satisfied with your order, you can return it within 30 days of delivery.
Items must be unused and in original condition. Just reach out to us at help@serenityauras.com or contact@serenityauras.com to start the return process.
When will I get my order?
Shipping usually takes 3–7 business days depending on your region. We ship from fulfillment centers across Europe, Asia, and the U.S. to ensure faster delivery.
You’ll receive a tracking number as soon as your order ships. Please allow an additional 2-4 business days during peak seasons and sales.
What if my item arrives damaged?
No worries—send us a photo within 7 days of delivery, and we'll offer you a replacement or refund. Processing is fast and stress‑free.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 — no code needed.
How do I contact support?
You can reach our support team any time at:
📩 help@serenityauras.com
📩 contact@serenityauras.com
We usually respond within 24‒48 hours (or faster).